RETURNS: Edible items
Under no circumstances can we accept returns or give credit because you discover you do not like a taste of our chocolate or cocoa product. Edible items (cocoa beans, butter, chocolate etc) are non-returnable. In the event edible items are damaged in transit, we will work with you to file a claim with the shipping company and also work with you to get replacement product out to you. All our customers are advised to check their parcel upon delivery and to see whether the parcel is in the condition that they expect. If your parcel and its content arrives damaged then you have the right to refuse to accept delivery from the carrier, and you will need to submit your refund claim to us via email within 4 days of the attempt of the parcel delivery. We encourage you to support your claim with photos of the item as well as of the external and internal packaging itself.