When you place an order with www.chocolate.ie we will send it to you as soon as possible via An Post and we use current An Post Rates. We will notify you if for any reason there's a delay in sending your order to you. Tracking is placed on orders where possible and we'll provide you with the Tracking Number at the time of shipping. In the event that An Post are unable to deliver your package, they will notifiy you that it is available for collection from their depot. If your package is not collected from there, An Post will return the package to us and you will be refunded for the cost of the product. Occasionally we may be unable to fulfill your order and in that event we will contact you to let you know and fully refund the credit card provided.